Management of the Surabaya Syariah Namira Hotel in the Perspective of Sharia Hotel Principles and Regulation of the Minister of Tourism and Creative Economy of the Republic of Indonesia Number 2 of 2014
DOI:
https://doi.org/10.15642/maliyah.2021.11.1.55-78Keywords:
Surabaya Syariah Namira Hotel, servive, managementAbstract
This research is a field research to highlight service of the Surabaya Syariah Namira Hotel in the perspective of sharia hotel principles and Regulation of the Minister of Tourism and Creative Economy of the Republic of Indonesia Number 2 of 2014. To elaborate on that theme, there are two core issues that will be answered, namely: how is the management of the Surabaya Syariah Namira Hotel? And how is the management of the Surabaya Syariah Namira Hotel in the perspective of Sharia principles and the Regulation of the Minister of Tourism and Creative Economy of the Republic of Indonesia Number 2 of 2014? The data obtained through observation, interview and documentation. The results showed that the service and management of the Surabaya Syariah Namira Hotel is carried out in accordance with the internal hotel regulations and completed with facilities as required in sharia hotel. While based on sharia principles and the Regulation of the Minister of Tourism and Creative Economy of the Republic of Indonesia Number 2 of 2014, the Surabaya Syariah Namira Hotel is adequate to be classified as sharia hotel and as the Hilāl-1 category.
Downloads
References
Hafidhuddin, Didin Hafidhuddin, Hendri Tanjung, Manajemen Syariah dalam Praktik, Jakarta: Gema Insani Press, 2003.
Janitra, M. Rayhan, Hotel Syariah Konsep dan Penerapan, Depok: Raja Grafindo Persada, 2003.
Keputusan Dirjen Pariwisata Nomor 14/U/II/1988.
Kotler, Phlip, Manajemen Pemasaran, Jakarta: PT. Gelora Aksara Pratama, 2009.
Lupiyadi, Rambat, Manajemen Pemasaran Jasa, Salemba: Jakarta, 2008.
Moenir, Maanajemen Pelayanan Umum di Indonesia, Jakarta: PT. Bumi Aksara, 2002.
Mujib, Abdul, “Analisis terhadap Konsep Syariah pada Industri Perhotelan di Indonesia”, Jurnal Ilmu Syariah dan Hukum, Vol. 50. No. 2.
Mudhafier, Fadhlan, Makanan Halal, Jakarta: Zakia Press, 2004.
Nawar, Agus, Psikologi Pelayanan, Bandung: Alfabeta, 2002.
Saputri, Rizka, “Tinjauan Hukum Islam Tentang Praktek Pengelolaan Hotel Syariah, Undergraduate thesis—UIN Raden Intan, Lampung, 2017.
Sofyan, Riyanto, Bisnis Syariah Mengapa Tidak? Jakarta: Gramedia Pustaka Utama, 2011.
-------, Bisnis Syariah Mengapa Tidak? Penerapan pada Bisnis Hotel, (Jakarta: PT. Gramedia Pustaka, 2011.
Sutanto, Hotel Proprietors Act dalam Manajemen Penyelenggara Hotel, Jakarta: Salemba, 2005.
Sugianto, Hotel Front Office Administration, Administrasi Depan Office, Jakarta: Gramedia Pustaka Utama, 2000.
Tjiptono, Fandy, Service Manajemen: Mewujudkan Pelayanan Prima, Yogyakarta: ANDI, 2008.
https://www.booking.com/hotel/id/namira-syariah-surabaya.id.html
http://surabaya.tribunnews.com/2017/07/30/andalkan-konsep-syariah-hotel-namira-syariah-bidik-jemaah-dan-pengunjung-masjid-al-akbar, 25 Januari 2018.
Puspa, Interview, Surabaya.
Rifa, Interview, Surabaya.
Enny, Interview, Surabaya.
Mustofa Bawazieer, Interview, Surabaya.
Khalda, Interview, Surabaya.
